We accept the following methods of payment:

• Cash on Delivery
• Credit/Debit Cards and e-Wallets
• BillEase

How to Pay Using PayMaya:

1. Select PayMaya on the payment options. Selecting PayMaya will automatically direct you to the PayMaya Checkout page.
2. Check if the amount indicated is correct, and then enter your card details. Click to confirm the payment.
3. Wait for the site to process your payment. Do not close the window at this time. Wait for the page to redirect you back to the site.
4. Check your email for your PayMaya receipt and invoice. There is no need to email it to us as we automatically receive PayMaya notifications once a payment has been made to our account.

What is BillEase?
BillEase is a buy now, pay later app that allows you to pay for your purchases in easy bi-weekly or monthly installments, either interest-free or interest-bearing, even without a debit or credit card!

How to Pay Using BillEase:

1. Select BillEase from the payment options.
2. Clicking Complete Order will automatically direct you to the BillEase Checkout page.
3. Choose a payment plan, then log in or sign up for a new account.
4. Review your installment details, then confirm your purchase via OTP.

All pages that require you to enter your personal information or payment details on our site are secure, using 128-bit SSL encryption.

• For Cash on Delivery, the order will be processed as soon as the order has been placed.
• For Credit/Debit Cards, e-Wallets, and Billease we will process your order once payment has been confirmed.

Enjoy free standard delivery on orders of ₱5,000+ or more. Orders are handled by our trusted delivery partners to ensure a reliable delivery experience.

Estimated Delivery Timelines
Metro Manila: 3 business days
Luzon: 5 business days
Visayas & Mindanao: 9 business days

Delivery timelines are estimates and may vary depending on the delivery location, peak sales periods, holidays, or inclement weather.

Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.

You can monitor your shipment's progress by visiting our Tracking Page. Simply enter your order number and the email address used at checkout to see the latest updates.

We want you to receive your order in good condition and as described. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your package to request a return.

How to Request a Return

1. Contact Us: Tap the chat icon at the bottom right of our website within 30 days of receiving your package. Provide your Order Reference Number, reason for return, and clear photo proof of the issue.
2. Request Review: Our customer support team will assess your request and confirm the next steps, including return shipping instructions where applicable.
3. Return the Item: Follow the instructions provided by our team to ensure the item is returned safely.
4. Refund or Resolution: Once the returned item has been received and assessed, we will process the appropriate resolution in accordance with our returns policy and applicable consumer protection laws.

Important Return Guidelines

• Item Condition: For approved returns, follow the return instructions provided by our customer support team. Items being returned should include their original packaging and accessories, where applicable.
• Return Shipping: We will cover reasonable return shipping costs for confirmed items that are damaged, defective, or incorrect.
• Safe and Trackable Shipping: If you are instructed to arrange return shipping yourself, use an insured, trackable courier and retain your proof of shipment. You remain responsible for the parcel while it is in transit until receipt is confirmed, except where applicable law provides otherwise.
• Refund Method: Approved refunds will be processed using the applicable refund method. Where Store Credits are used, they will be valid for 1 year, subject to the applicable terms and conditions.

For further assistance, please contact our customer support team through the website chat.

Hedgren Warranty Policy

Hedgren provides a 2-year warranty (5 years for hard-shell luggage) against material and manufacturing defects, which is valid from the date of purchase. If you find such a defect within the warranty period, bring the product to your local Hedgren dealer. Hedgren will repair or replace the product at its own discretion and free of charge.

Important: For your warranty claim to be valid, you must be able to show proof of purchase in the form of a warranty certificate. This will either have been filled in by the salesperson or accompanied by a receipt along with the date of purchase.

Warranty Limitations:
The warranty is limited to the purchase price of the product. It does not cover damage caused by:

• Incorrect use, negligence, or carelessness
• Scratches, tearing, or exposure to extreme temperatures
• Solvents, acid, or water damage
• Normal wear and tear
• Damage caused by transportation (e.g., airline companies)

If the product is damaged due to any of these causes, you can still contact your Hedgren dealer for advice and repair services at a cost. Material and production defects found outside the warranty period can also be repaired for a fee, depending on part availability.

Notice: Repairs carried out by service centers that are not approved by Hedgren are not covered by this warranty.

Important Reminder:
Upon purchase of items, please make sure to KEEP YOUR RECEIPT. You will need to present this to our Customer Service representatives in case of warranty claims. For concerns on warranty and after-sales service, please email customercare@primergrp.com.