FAQ

For Cash on Delivery, order will be processed as soon as the order has been placed.
For Credit and Debit cards, we will process your order once payment has been confirmed.
For DragonPay, we will process your order once we receive the payment confirmation.

Click on the icon located at the top right and log-in using your email and password.
On your account page, click on My Orders to check the status of your order.

1. Select Cash on Delivery on the payment options. Please make sure the delivery address is within the serviceable area. Cash on Delivery is available only in selected areas.

2. If you are done, click “Complete order”.

3. You will receive a confirmation that your order is now complete. Please check the invoice on your email.

1. Select PayMaya on the payment options. Clicking Complete order will automatically direct you to the PayMaya Checkout page.
2. Check if the amount indicated is correct, and then enter your card details. Click to confirm the payment.
3. Wait for the site to process your payment. Do not close the window at this time. Wait for the page to redirect you back to the site.
4. Check your email for your PayMaya receipt and invoice. There is no need to email it to us as we automatically receive PayMaya notifications once a payment has been made to our account.

DragonPay allows you to pay through the following:
1. Major Banks (BDO, BPI, Chinabank, Metrobank, RCBC, Unionbank, UCPB and Landbank) - online and over the counter payments.
2. SM Bills Payment Center
3. Robinsons Business Center
4. LBC
5. Bayad Center
6. M Lhuillier
7. GCash
Follow these steps to pay using DragonPay:
1. Select DragonPay on the payment options.
2. Click "Complete order" for order confirmation.
3. You will be directed to the DragonPay page. Select your preferred fund source from the drop-down menu.
4. Take note of the DragonPay generated reference number. Input your email address to receive payment instructions or simply click on the link provided. Please note instructions for each Fund Source may differ depending on the bank policy.
5. Check your email for the selected fund source-specific instructions and complete your payment accordingly. Please make sure all steps have been followed, otherwise, payment may be rendered invalid.
6. Pay to your selected bank. Please make sure to take note the Bank, DragonPay Reference number, Account Number, Account Name and Amount. When deposit is completed, go to the provided link from the instruction, and fill up the details within the same day to validate.
7. Once your payment has been confirmed, you will receive payment confirmation from DragonPay. This can take up to 24 hours. There is no need to email it to us as we automatically receive DragonPay notifications once a payment has been successfully confirmed to our account.

What is Billease?
Billease is a buy now, pay later app that allows you to pay for your purchases in easy bi-weekly or monthly installments either interest-free or interest-bearing even without a debit or credit card!
Select Billease from the payment options. Clicking Complete order will automatically direct you to the Billease Checkout page.
Choose a payment plan then log in or sign up for a new account.
Review your installment details, then confirm your purchase via OTP.
All pages that require you to enter your personal information or payment details on our site are secure, using 128-bit SSL encryption.

The shipping courier will depend on where the order will be sent to.

The original number is 0-0-0.

To set your personal combination, follow these steps:

1. Put the dials at its original numbers: 0-0-0.
2. Push the button A to the end as the arrow showed, hold it until you finish the next step.
3. Set your combination by turning the dials B, for example: 8-8-8.
4. Now you can release the button A, and let it spring back.

Your personal code is now set. Note it down in a safe place in case you forget it. If you wish to change the combination, repeat steps 1-4.

There is no key included with this lock, only custom authoroties have the approved key. For more info, go to www.hedgren.com.

Shipping rates vary depending on the number of items as well as the shipping location.You can check the shipping rates on the shopping bag summary

NCR - Next day delivery (for orders placed before 6PM excluding Sundays, holidays & days with inclement weather)
Luzon - 5-7 days
Visayas and Mindanao - 7-14 days

There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

All items sold at Hedgren.com.ph go through our quality control procedures. We inspect every item before it is shipped, and all goods shipped are fully insured in case of loss or damage.
However, there are times when the merchandise is damaged, defective, or incorrectly shipped.
If this is the case:
1. Please email us at shop@hedgren.com.ph or through our Contact form outlining the reason for your return, together with pictures of the merchandise and your Order Reference Number within 7 days upon receipt of items.
2. Upon confirmation of your return request, please send back the item/s to PRIMER DISTRIBUTION CENTER Km 21 West Service Road. Pan-Philippine Hwy, Cupang, Muntinlupa, Metro Manila through courier within 7 days upon receipt of our confirmation.
3. Once we receive the item/s, we will refund the amount of the total value of the purchased merchandise in the form of Store Credits that will be valid for one (1) year upon receipt of credits.
4. If your courier has the option, we highly recommend for you to insure the items as it will be your responsibility to take reasonable care of the goods and will be liable for any damage to them until we receive them at our operations center. In case of dispute, we also recommend for you to retain the proof of sending.
5. If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred as well. All merchandise for return must be in original condition and in their original packaging.

Hedgren provides a 2-year warranty (5 years for hard-shell luggage) against material and manufacturing defects, which is valid from the date of purchase. If you find such a defect within the warranty period, bring the product to your local Hedgren dealer. Hedgren will repair or replace the product at its own discretion and free of charge. But don’t forget: for your warranty claim to be valid, you must be able to show a proof of purchase in the form of a warranty certificate. This will either have been filled in by the salesperson or accompanied by a receipt along with the date of purchase.
Important: the warranty is limited to the purchase price of the product. So, it does not cover damage caused by any of the following: incorrect use, negligence, carelessness, scratches, tearing, exposure to extreme temperatures, solvents, acid or water, normal wear, damage by normal use or transportation damage (at airline companies for example).
If the product is damaged due to one of those causes, you can of course still contact your Hedgren dealer who will provide advice and offer to repair the product against the payment for such repair. Material and production defects found outside the warranty period can similarly be repaired against the payment for such repair (depending on the availability of the parts, that is).
Notice: repairs carried out by service centres which are not approved by Hedgren are not covered by this warranty
Upon purchase of items, please make sure to KEEP YOUR RECEIPT. You will need to present this to our Customer Service representatives in case of warranty claims. For concerns on warranty and after-sales service, please e-mail customercare@primergrp.com.